Bay Health guarantees satisfaction. If a customer is not pleased with any product we sell, we will offer a refund or exchange. All products are refundable/exchangeable within 30 days from the date of your order from mybayhealth.com or payment made at our Bay Health San Rafael retail store.

Must have a valid sales receipt or mybayhealth.com packing slip.

Cash Refunds: Cash refunds are given on products purchased with cash only. Must be returned unused, within 30 days of the purchase date with a valid sales receipt or mybayhealth.com packing slip, or verification of purchase date, tender and amount paid via customer’s Transaction History within 30 days from the date or purchase.

Exchanges: If the customer returns non-opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt, mybayhealth.com packing slip, or verification of purchase date, tender and amount paid via customer’s Transaction History).

No exchanges or refunds will be given on non-BayHealth brand items unless they are accompanied with a valid sales receipt, mybayhealth.com packing slip, or verification of purchase date, tender and amount paid via customer’s Transaction History.

Note: The exchanged product is to be the same retail price as that of the returned product. If the exchanged item is a higher price than the returned item, the customer will then be required to pay the balance due.

Merchandise Credit (BayHealth Gift Card): If the customer returns an unused, unopened, used or opened Bay Health product without a receipt and does not wish to process an exchange for a product, a Bay Health Gift Card will be issued. The Bay Health Gift Card will be issued for the product value as outlined in the Exchange policy. A return where the original payment was a Bay Health Gift Card will be issued another Bay Health Gift Card as a Merchandise Credit.

Credit Card: Credits will be issued to the original charge account when the product is returned within 30 days from the purchase date with a valid sales receipt or mybayhealth.com packing slip. Cash refunds will not be given. In the case of a lost, stolen, or closed credit card, the customer must provide a letter (on letterhead) from their credit card company that states the account was closed in good faith. The letter and valid sales receipt or mybayhealth.com packing slip must be presented at the store when returning the products.

Check Refunds: If you paid by check, with a valid sales receipt, we will offer a cash refund ten business days after your purchase.

Debit Card: Debit card refunds will be issued as a cash refund within 30 days from the date of purchase with a valid sales receipt. Debit card refunds may also be issued to the original charged account if there is not sufficient cash available.

Mis-ships: If determined that Bay Health has mis-shipped a product, the shipping charge will be refunded if the customer requests a credit refund but not on exchanges.

PayPal: PayPal returns must be mailed back to Bay Health at 866 4th St, San Rafael, CA 94901 for refund/exchange. Before crediting account back to you.

MYBAYHEALTH MEMBERSHIP REFUND

MyBayHealth Memberships are non-refundable.

*If the product came in a box or a container, you need to bring it along also in order to receive an exchange or a refund.